Privacy Policy

Introduction to our Privacy Policy

This website is operated by Rebekah and Graham, Steel Pan Duo.

This privacy policy lets you know how data provided by visitors to the site is used and protected. You can be reassured that any information we receive is in accordance with our privacy policy and GDPR regulations.

Any information you provide will be processed and stored securely. It is your responsibility to ensure that the information is correct to the best of your knowledge. All visitors to the site have the right to refuse to provide information.

 

What information might we collect and why do we need it?

All information we collect will be as a result of individuals completing a contact form or making an enquiry. Statistical data which analyses how users access and navigate our website will be anonymised. To process enquiries accurately and appropriately and to respond promptly, we may need to know:

1.1 Your name: It’s just nice to know who we are talking to!

1.2 Contact Details: Your email address, billing address, and phone number. We use these to ensure that you are reachable to discuss your enquiry, booking, deposit payments and obtain feedback of your experience.

1.3 Payment Information: We do not currently accept bookings via our website as we offer bespoke packages to every client. All deposits and payments should be made via a secure bank transfer, cash or cheque, so we will never ask for your card or account details.

1.4 Event details: When processing an enquiry or booking, we will need to know the details of your event, including the date, venue arrangements and number of guests in order to determine our costs and suitability for the occasion.

1.5 Automated Data Collection To improve user experience, we sometimes collect anonymous analytical data to understand how visitors access our site, such as: the internet browser and device used, operating system and service providers.

How your data is collected and stored

2.1 Direct Contact: You may give us data about yourself through filling in forms on the site, corresponding with us via email, phone or post. This includes but is not limited to the personal data that you provide when you submit an enquiry, complete a booking form, read our blog posts, give feedback or contact us in any way. This information will be stored in a secure drive, in compliance with GDPR for up to two years after the initial date of enquiry or up to one year from the agreed performance date (whichever is sooner), after which it will be permanently deleted.

 

2.2 Automatic Collection with direct use of the site: We may collect information about your visit to our site, such as the browser, internet service provider and the type of device used to access it. Our website may use "cookies" to enhance your future experience with our site. Your web browser will place these on your hard drive for record-keeping purposes and sometimes to track information. You may opt to refuse cookies in your browser, and this should not affect your experience of our site.

 

Cookies

To ensure our site works as you would expect it to, we use cookies to store and retrieve small packets of information on your device when you visit our pages. This information is not personally identifiable to you, but it can be used to create a more personalised web experience.

 

Some of the information stored may be put there by other companies whose software we use to enhance our site. This may impact your experience of other websites you visit after leaving ours.

 

If you continue to use our site without taking action to prevent the storage of this information, you are effectively agreeing to this use. To learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

 

What are my rights in relation to my personal data?

You have the right to request a copy of the information that we have collected about you and ask for it to be updated or removed from our database at any time, in compliance with GDPR. Data is kept for transactional purposes and to analyse event trends and patterns only. We will notify you if any changes are made to our privacy policy or cookies usage.

 

Third Parties

All personal identification data will be stored solely for use by Rebekah and Graham, Steel Pan Duo. We will not sell, trade, or rent this data to others. We may use third party services at times to enhance our business, which may involve the sharing of generic, non-identifiable information related to user experience and behaviour on our website. We will probably never need to share your personal data, however should such an occasion arise, we will always seek your permission before doing so.

 

Summary

We take great care to ensure we are GDPR compliant. However, if you have any questions about our privacy policy or would like to know more about how we use and store your data, please email: rgsteelpan@outlook.com